General inquiries

For questions about accounts, product features, billing, or feedback, please email [email protected].

To help us assist you quickly, include your organization name, primary contact, and a concise description of your inquiry, along with any relevant context (screenshots, URLs, or error messages).

Developer submissions

Developers seeking to integrate with Udeju, publish apps on our platform, or propose partnerships should contact [email protected] with the following details:

• Developer or company name and primary contact
• Overview of the app, integration, or partnership goal
• Technical documentation or sandbox access (if available)
• Data handling, security considerations, and compliance relevance
• Projected timeline and milestones

Our developer relations team reviews submissions on a rolling basis and may request additional information to proceed.

Response times

We aim to acknowledge all inquiries promptly. Typical turnaround expectations are:

• General inquiries: within 1 business day
• Non-urgent technical questions: within 1–2 business days
• Developer-submission inquiries: up to 5 business days
• Urgent security or incident-related issues: 4 hours or less via priority channels

During periods of high volume, response times may extend by a business day. We will communicate any anticipated delays in the initial acknowledgement.